Privacy Policy

Effective Date

November 7, 2025

1. Information We Collect

We collect several types of information to provide and improve our service:

• Account Information: Email address, name, and authentication credentials when you create an account
• Conversation Data: Messages, interactions, and content you share with our AI-powered support tools
• Usage Data: Information about how you interact with our service, including features used, session duration, and navigation patterns
• Device Information: Device type, operating system, browser type, IP address, and general location data
• Wellness Data: Mood tracking, journal entries, and other wellness-related information you choose to provide

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our AI-powered emotional support services
• To personalize your experience and provide relevant wellness recommendations
• To communicate with you about service updates, security alerts, and support messages
• To analyze usage patterns and develop new features to better serve our users
• To ensure the security and integrity of our service and prevent fraud or abuse
• To comply with legal obligations and enforce our policies

3. Data Security and Encryption

We take your privacy and security seriously. We implement industry-standard security measures to protect your information:

• All data transmitted between your device and our servers is encrypted using TLS/SSL protocols
• Sensitive data is encrypted at rest using AES-256 encryption
• We implement access controls to ensure only authorized personnel can access your data
• Regular security audits and monitoring to detect and prevent unauthorized access

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. AI and Machine Learning

Empathic Edge uses artificial intelligence and machine learning to provide personalized emotional support. Here's how we use AI with your data:

• Your conversations are processed by AI models to generate relevant and helpful responses
• We may use anonymized and aggregated data to train and improve our AI models
• Individual conversation data is not shared with third parties for AI training purposes
• You can request deletion of your conversation history at any time

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who help us operate our service (e.g., hosting providers, analytics services)
• Legal Requirements: When required by law, subpoena, or legal process
• Safety and Security: To protect the rights, property, or safety of Empathic Edge, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account data is retained while your account is active and for a reasonable period afterward
• Conversation history is retained to provide continuity in your wellness journey
• You can request deletion of your data at any time through your account settings
• Some data may be retained for longer periods as required by law or for legitimate business purposes

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured, commonly used format
• Opt-Out: Opt out of certain data processing activities, such as marketing communications
• Withdraw Consent: Withdraw consent for data processing where we rely on consent

To exercise these rights, please contact us through your account settings or at privacy@empathicedge.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the service to function properly, such as authentication and security
• Analytics Cookies: Help us understand how users interact with our service
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit functionality.

9. Children's Privacy

Empathic Edge is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems. Users between 13 and 18 must have parental or guardian consent to use our service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the “Effective Date” above. We encourage you to review this policy periodically. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@empathicedge.com
• Support: support@empathicedge.com
• Feedback: Through the Submit Feedback page